No project is too big or too small for Cinco Solutions.

Learn how Cinco Solutions can tailor services to fit your needs.

We Provide Various IT Solutions Including:

Infrastructure Management

Remote Support

Virtualization

Smart Homes

Cloud Computing

Hosting

Network Cabling

Consultation

VoIP Telephony

Point-Of-Sale Solutions

Database Management

Compliance Check

and Much More…

Whether you are a home builder/owner,

small business, enterprise, or municipality, Cinco Solutions will adjust to fit your needs.

Tier 1 – Essential Support

Essential support is our most fundamental managed services offer, it is designed to meet your key IT service desk needs and leverages the strengths of industry-leading technologies to automate IT operations. If problems arise, our highly skilled, highly trained, service experts will notify the client business of any possible danger signs. We will then take precautionary steps and counter-measures to mitigate the problem at the clients discretion so you can trust that your day-to-day tasks are covered while you focus on the strategic business priorities.

 

Key Benefits

  • Predictive alerts for developing issues
  • PC Optimization through telemetry-driven recommendations
  • Onsite service the same business day
  • Work anywhere, support everywhere

Tier 2Standard Support

Intermediate level of managed services also known as our value-added services. This mid-level service includes system monitoring from Tier 1 in addition to a more complex range of technological services. Therefore, once the monitoring software system is up and running, our IT staff will then monitor the software for performance issues and warning signs and take immediate action when threats do appear. We also provide software maintenance and keep programs updated across a client’s network each time a new version or security patch is released to users.

 

Key Benefits

  • Support anywhere, anytime
  • Resolve existing issues quickly
  • One stop for hardware and software support
  • 5x faster resolution than our competition

Tier 3 – Premium Support

At this level, we assist your business with hands-on involvement. You get all the support and protection of the Intermediate level and a whole lot more, including free antivirus protection, secure offsite backup (Disaster Recovery), Support for VOIP phone systems, IT projects, Consulting, Technology Capacity Planning & Budgeting.

 

Key Benefits

  • Single-source IT management support for all end-user devices
  • A simplified support experience – how and when end users need it
  • Improved IT management processes with industry-leading technology solutions
  • Enhanced protection of company data and devices
  • Gives time back to focus on business priorities

Shift the burden of end-user support and device management to Cinco Solutions Group and create a better experience for your business and employees.

Service Fee Schedule

Regular Service Rates

$160/hr + $20 trip charge Regular Business Hours: 8 AM – 5 PM CST. Monday – Friday (8×5)

$250/hr Emergency, After-hours, Weekend and Holiday (24×7)

Discounted Service Rates

$125/hr Regular Business Hours: 8 AM – 5 PM CST. Monday – Friday (8×5)

$200/hr Emergency, After-hours, Weekend and Holiday (24×7)

Add on services

Microsoft 365 Applications includes 1 TB of OneDrive Cloud Storage, 50GB Exchange Online Mailbox and all Standard Office Applications (Word, Excel, PowerPoint, Outlook, Access, Teams)

Full Network Protection Equipment includes a hardware firewall, licensing, and labor for 24/7 monitoring and support. It also includes Network Switches, Wireless Access Points or other Networking Equipment required.

Projects are subject to approval; all projects must include devices / users covered by agreement.

Subject to a minimum of 10 Seats

Each user license covers support for 1 Laptop or 1 Desktop for 1 single user. 

Contact us today for a FREE IT assessment to see how your organization can save time and money with managed services from Cinco Solutions Group.